SHIPPING & RETURNS

Shipping & Returns

At Passage, we strive to provide an excellent experience from start to finish. Below you’ll find all the details about our shipping and returns process.

Shipping Policy

• Processing Times: Orders are processed within 2–3 business days, excluding weekends and holidays.

• Shipping Rates: Shipping costs are calculated at checkout based on your location and chosen delivery method.

• Delivery Times: Most orders within the U.S. arrive within 5–7 business days. Please note, delays may occur during peak seasons or due to unforeseen circumstances.

• Tracking: Once your order ships, you’ll receive a tracking link to monitor your package’s journey.

Returns Policy

We hope you love your Passage purchase, but if you need to make a return, we’re here to help!

• Eligibility: Items must be returned within 30 days of delivery, in their original condition (unworn, unwashed, and with tags attached).

• Refunds: Refunds will be issued to your original payment method once the return is processed. Please allow up to 7 business days after we receive your item for the refund to appear.

• Exchanges: At this time, we do not offer direct exchanges. If you’d like a different size or color, simply return your item, your refund will be processed, and place a new order.

• Final Sale Items: Items marked as final sale cannot be returned or refunded.

How to Initiate a Return

1. Email us at passageperasma@gmail.com with your order number and reason for return.

2. We’ll send you a return label and instructions.

3. Package your item securely and drop it off at the designated carrier location.

Questions?

If you have any questions or concerns about your order, feel free to reach out to us at passageperasma@gmail.com. We’re happy to assist you and ensure your experience with Passage is seamless.